Contact Sundance

We’re here to help with your questions and support needs. Whether you need assistance with an order, have a question about shipping, are checking on a return or exchange, or want help with product or account info, we’re happy to hear from you.

How to Reach Us

Email our customer support team at  [email protected]. We typically respond within 24–48 hours.

Please include key details in your message so we can assist you as quickly as possible.

What to Include in Your Message

• Your full name
• Your order number (if applicable)
• The email address you used at checkout
• A clear description of your question or issue
• Relevant product names, SKUs, or reference numbers

Support Topics

Order Support

If you have questions about your order status, confirmation, or order details, just let us know your order number and we’ll help you investigate.

Shipping Support

For questions about where your package is, delivery expectations, carrier info, or tracking details, include your order info or tracking number in your message.

Returns & Exchanges

If you’re looking into a return or exchange, tell us the item details and reason so we can guide you through the next steps.

Product Questions

Wondering about sizing, materials, availability, or features? Share the product name or description so we can provide clear information.

Use the Contact Form

Use the contact form on this page to send your message directly if you prefer not to email. Just fill in your details and describe how we can assist you.

Customer Service Hours

Our team is available Monday–Friday, 9:00 AM–6:00 PM for support inquiries. Emails sent outside these hours or on weekends will be answered in the next business window.

Your Privacy

We respect your privacy. Your contact details and any information you share are used only to help address your questions and support needs.

Thank you for reaching out — we look forward to assisting you!