Shipping Policy – Free Worldwide Shipping
Free Worldwide Shipping
At Sundance, we offer Free Worldwide Shipping on all eligible orders. There are no separate charges for shipping, and all customs duties, import taxes, brokerage fees, and other government charges are covered by us as part of our free worldwide shipping service.
Order Processing Time
Orders are generally processed within 1–3 days from the time they are placed. During peak periods or holidays, processing may take slightly longer. Once processed, your order is prepared and handed off for delivery.
Estimated Delivery Time
After processing, most orders arrive within 2–5 days, depending on the destination. Delivery times may vary based on local delivery practices, customs processing, and other factors.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Tracking details are typically available within 1–3 days after shipment. Use the provided tracking information to monitor your package’s progress.
Shipping Destinations
We deliver to locations around the world under our Free Worldwide Shipping service. If you have questions about delivery to a specific address, contact our support team below.
Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate at checkout. If the delivery information is incorrect or incomplete, your package may be delayed or returned. Contact customer service if you need to update your address before your order ships.
Customs, Duties & Taxes
Under our Free Worldwide Shipping service, any applicable customs duties, import taxes, brokerage fees, or other government charges are covered by Sundance and will not be charged to you. This means you should not receive additional fees upon delivery related to customs or import handling.
Lost, Delayed, or Damaged Packages
In rare cases, packages may be lost, delayed, or damaged in transit. If your order appears lost, is significantly delayed, or arrives damaged, please contact our support team with your order number and details. We will help investigate and work toward a satisfactory resolution.
Contact Information
If you have questions about your shipment or need help tracking an order, contact us at [email protected].
